Cancel, complete or mark a no-show

Go to Appointments and open an appointment.

Cancel an appointment

Click Cancel appointment, then confirm. The customer gets an email saying it's cancelled, and a text too if text messages are on. The time opens up for other customers.

Mark it completed

After the visit, click Mark completed. Completed appointments show in the Completed tab and in Analytics.

Mark a no-show

If the customer didn't come, click No-show. It moves to the No-shows tab and counts in the no-shows on Home. Reminders help: see Reminders by email and text.

Change the time

Customers change their own time with the link in their confirmation email, if you let them reschedule. If they can't, cancel the appointment and book a new one for them.