Approve or decline booking requests

By default, bookings are confirmed right away. If you'd rather check each one, turn on Approve each booking yourself in Settings › Booking rules.

When approval is on

• Customers see Request appointment instead of Book appointment.
• Their booking waits as a request, and they get an email saying it was sent.
• Home shows how many requests need your OK. The Appointments menu item shows the count too.

Approve or decline

1. Go to Appointments and open the Requests tab.
2. Open a request to see the details and the customer's answers.
3. Click Approve or Decline.

The customer gets an email either way, and a text too if text messages are on. A request holds its time, so nobody else can book it while it waits.

Team members who can sign in can approve and decline their own requests.