Delete Your Account

This page explains how to delete your account in the Bookin' Cloud app (developer: Bookin' Cloud) and what happens to your data when you do. You can delete your account from inside the app at any time, or ask us to do it for you by email.

1. Delete your account in the app

Clients (people who book appointments)

1. Open the Bookin' Cloud app and sign in.
2. Tap the Profile tab.
3. Tap Delete account.
4. Type DELETE to confirm.

Your account is deleted immediately and you are signed out on every device.

Professionals

1. Open the Bookin' Cloud app and sign in.
2. Tap the Profile tab, then Help & support.
3. Tap Delete Account and type DELETE to confirm.

Your account is deleted immediately, you stop appearing in booking pages, and you are signed out on every device.

Business owners

1. Open the Bookin' Cloud app and sign in.
2. Tap the Profile tab, then Help & support.
3. Tap Request account deletion and submit the request.

Deleting a business also affects its professionals, clients and appointment history, so our support team confirms the request with you before processing it. We contact you within 7 business days.

2. Request deletion by email

If you can't use the app, email [email protected] from the email address on your account with the subject "Delete my account". We may ask you to confirm that you own the account, and we complete the deletion within 30 days.

If you booked as a guest without creating an account, you can use the same address to ask us to remove your contact details from the businesses' booking records.

3. Data that is deleted

When your account is deleted we permanently remove or anonymize:

• Your name, email address and phone number
• Your password and all active sign-in sessions
• Your saved preferences and marketing choices
• Push notification tokens linked to your devices

Deletion can't be undone. We can't restore a deleted account; you can register again with the same email address.

4. Data that is kept, and for how long

Records of appointments you booked are kept by the businesses you booked with, because they are those businesses' transaction records. Each record includes the date, time, service and price, plus the name, email address and phone number you entered when booking. These records are no longer connected to a Bookin' Cloud account. To have your contact details removed from a business's records, contact that business or email us at [email protected].

Where the law requires us to keep certain records (for example, payment records for tax purposes), we keep only what is required, for as long as it's required. See our Privacy Policy for details.