Reminders by email and text

Reminders go to customers automatically. Set them in Settings › Notifications.

Email reminders

On by default. Customers get two:

• First reminder: 1, 2, 3, 5 or 7 days before (1 day by default).
• Second reminder: 1 to 24 hours before (2 hours by default).

Text messages

Off by default, and included on every plan. When you turn on Text messages:

• Text a confirmation when someone books.
• Text a reminder, 1 to 48 hours before (24 hours by default).

Customers only get texts if they give a phone number when they book. Standard message rates may apply to them. They can reply STOP to stop texts.

When customers reply to a text, see When customers reply to a text.