When customers reply to a text

Texts to customers come from the Bookin' Cloud number. When a customer replies, we forward the message to your email so you can get back to them.

• The email goes to the email you sign in with. It includes their message, their phone number and their most recent booking with you.
• Reply to the customer directly by phone or text. Replying to the forwarded email doesn't reach them.
• If a customer texts STOP, they won't get more texts. We don't forward these.