Skip to content
Bookin' Cloud

Emails you get about bookings

Who gets an email when someone books, cancels or reschedules.

Updated October 19, 2026

  • New booking or request: an email to you, the owner, with the details and the customer's answers. If the team member has a sign-in, they get one too.
  • Customer cancels or reschedules: an email to the team member if they have a sign-in, otherwise to you.

Your emails go to the email you sign in with. To change it, contact support.

Emails customers get

Customers get a confirmation (or "request sent"), an email when you approve, decline or cancel, and reminders. These come from your business name, and when customers reply, the reply goes to the email in Settings › Business profile.

Not getting emails? See I'm not getting booking emails.