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I'm not getting booking emails

What to check when new-booking emails or other emails go missing.

Updated October 19, 2026

  1. Check spam and promotions. Our emails come from [email protected]. Mark one as "Not spam" and add the address to your contacts.
  2. Check the address. Booking emails go to the email you sign in with, not the business email on your profile.
  3. Is a team member getting it instead? When a team member has a sign-in, cancel and reschedule emails go to them.
  4. Company email filters. Some work email systems hold messages from new senders. Ask your IT admin to allow bookin.cloud.

Everything is always on Home and in Appointments, even if an email goes missing.