Skip to content
Bookin' Cloud
Start free

A customer didn't get their confirmation or reminder

Why a customer may not have received an email or text.

Updated October 19, 2026

  1. A typo in their email. Open the appointment and check the address. If it's wrong, cancel it and book again for them with the right one.
  2. Spam folder. Customer emails come from your business name at [email protected].
  3. Reminders are off, or the booking was made after the reminder time. Check Settings › Notifications.
  4. Texts need text messages turned on and a phone number on the booking. Customers who replied STOP don't get texts.
  5. Walk-ins only get reminders if you added their email and ticked Send reminders by email and text.