Let customers cancel and reschedule

In Settings › Booking rules:

• Customers can cancel: they can cancel from the link in their confirmation email.
• Up to how many hours before: the latest they can cancel or change it. Closer to the time, they need to contact you.
• Customers can reschedule: they can pick a new time themselves.

When a customer cancels or reschedules, you get an email. If the team member has a sign-in, the email goes to them instead.

Cancellation policy

Write your policy in Settings › Business profile › Cancellation policy, for example a late-cancellation fee. Customers see it when they book and in their emails. Bookin' Cloud doesn't charge customers, so you collect any fee yourself.